Service Level Agreement

Last updated: May 7, 2026

Availability target

DevCloudDesk targets 99.5% monthly availability for the production web application and API. Enterprise plans may include separate written SLA commitments.

Maintenance

Planned maintenance is scheduled to minimize disruption. When practical, customers are notified in advance through email, in-app notices, or status updates.

Incident response

We investigate production-impacting incidents, prioritize restoration, and communicate material service disruptions to affected customers.

Exclusions

Availability calculations exclude customer infrastructure outages, third-party provider outages, DNS or network failures outside our control, beta features, planned maintenance, and suspension caused by policy violations.

Support targets

General support requests are handled through support@devclouddesk.com. Security or abuse reports should be sent to abuse@devclouddesk.com and are prioritized by severity.

Customer responsibilities

Customers remain responsible for their servers, credentials, backups, access permissions, and authorization to connect infrastructure to DevCloudDesk.