Refund and Cancellation
Last updated: May 7, 2026
Scope
This policy applies to paid DevCloudDesk subscriptions, renewals, plan upgrades, cancellations, and refund requests made through our website, app, Razorpay, Stripe, or another payment provider listed at checkout.
Trials and free plans
Eligible plans may include a free trial or free tier as shown on the pricing page. If a trial ends without a paid checkout or active payment mandate, you will not be charged. Free plans, credits, coupons, and promotional offers have no cash refund value.
Cancellations
You may cancel a paid subscription at any time from billing settings or by contacting support. Unless a refund is approved or the account is terminated for abuse, paid access continues until the end of the current billing period and then moves to the free plan or becomes inactive according to the plan rules.
First-time purchase refund window
For first-time paid subscriptions, you may request a refund within 7 days of the initial charge if the Service does not meet your needs. Approved refunds are returned to the original payment method through the original payment provider. After the 7-day window, subscription charges are generally non-refundable.
Renewals, upgrades, and partial periods
Renewals, plan upgrades, add-ons, setup work, usage-based charges, and partially used billing periods are non-refundable unless required by law or approved by DevCloudDesk in writing. If you upgrade during a billing period, any charge shown at checkout is accepted when you confirm the upgrade.
Non-refundable cases
Refunds are not available for accounts suspended or terminated for abuse, unauthorized access, spam, unsolicited email, malware, phishing, chargeback fraud, payment fraud, policy evasion, illegal content, public proxy or tunneling abuse, or other violations of our Terms of Service or Acceptable Use Policy.
How to request a refund
Contact support@devclouddesk.com within the eligible window with your account email, organization name, plan, charge date, invoice or receipt number, payment reference, and reason for the request. We may ask for additional information to verify account ownership, payment status, and eligibility.
Review and approval
Refund requests are reviewed for eligibility, account history, usage, abuse signals, payment status, and provider settlement status. Approval is not automatic. We may deny requests that are incomplete, outside the refund window, connected to policy violations, or inconsistent with this policy.
Processing time
Approved refunds are initiated within 5 to 7 business days. Bank, card, UPI, wallet, international card, payment provider, or card-network timelines may add additional processing time before the money appears in your account.
Taxes, fees, and currency conversion
Taxes, payment-provider fees, bank charges, foreign-exchange differences, and card-network charges may be non-refundable where the law or provider rules do not permit reversal. Refunds are normally issued in the original transaction currency through the original payment method.
Failed payments, duplicate payments, and chargebacks
If you believe a payment failed but money was debited, or if you were charged twice, contact support with the payment reference so we can verify it with the provider. Filing a chargeback or dispute may temporarily restrict account billing actions while the payment provider reviews the case.
Effect of approved refunds
When a refund is approved, paid features may be disabled immediately or moved to the free plan. You remain responsible for exporting data, removing agents, rotating credentials, and managing connected infrastructure before cancellation or downgrade.
Billing support
For invoices, cancellations, failed payments, duplicate charges, tax details, or refund requests, contact support@devclouddesk.com. Abuse-related billing issues may also be reviewed with abuse@devclouddesk.com.